Servant of Chaos

Five Must-Read Posts from Last Week

We all want our communications to “cut through” – to reach the people who matter and have an impact (no matter how small) in their lives. But in our push to make this happen, we often contribute to the noise rather than strengthening the signal. This is where strategy and tactics combine. But which comes first? Last week’s articles provide some suggestions. Enjoy!

1. There is no doubt that we are overwhelmed by information. And yet, at the same time, we consume it at ever increasing rates. One of the challenges we face as marketers is sorting the wheat from the chaff. Valeria Maltoni explains why listening is hard and how to think critically.
2. Are you driving change in your marketplace or just responding to it? Greg Verdino thinks it’s time for marketing leaders to place some bets and start by working from what we know is true.
3. We hear a lot about businesses and not-for-profit organisations – but the growing rise of “social enterprises” represents a way between the two. What are they and how are social entrepreneurial organisations different? Jen Stumbles shares a personal view.
4. Many small businesses baulk at the idea of investing in a website. Yet many of those same business owners regularly purchase online. What is the disconnect? Craig Wilson shares the results of a recent survey that shows those business who go online are generating almost half of their sales this way.
5. A great article from Faris Yakob showcasing the 7 habits of highly effective communication. Read and act on it!

Five Must-Read Posts from Last Week

The profusion of digital media – not just in terms of technology but also in terms of content – can be overwhelming. Brands, businesses and bloggers are all working to create a toehold in your imagination – creating content aimed to attract, entice and engage. But sometimes we don’t need something new, we just need a guide to what is already available. Here are five posts from last week that might just do the trick for you.

1. “Can we make the logo bigger”. Ever heard that from a client? Ever asked it to a designer? Too often we confuse a brand with a logo. Drew McLellan reminds us that your brand is more than a logo – it’s an experience.
2. Recent changes to Facebook will be felt by all brands using pages as part of a social media strategy (here’s hoping your entire strategy isn’t Facebook). It’s not JUST that your reach figures are down – but that you’ll have to rethink your content and engagement approach. This is likely to be costly and challenging says Mandi Bateson.
3. A man called Thomas Cook, called out travel company Thomas Cook on their Facebook page, asking for compensation for years of ridicule. He cheekily suggested a weekend in Paris ought to cover it. Rival LowCostHolidays.com stepped in and gazumped Thomas Cook UK right there on their “own” Facebook page. The DailyMail has the full story.
4. Olivier Blanchard steps us through the five stages of a crisis and how to manage one through your digital channels
5. While not really a “post” – this call out for interns from Graham Brown is a great opportunity for an aspiring digital anthropologist. If you are ready to go deep into the world of youth culture and behaviour, drop Graham a line.

Five Must-Read Posts from Last Week

Some of the articles from last week took my breath away. They are artfully written and deliver a slap to the face and a jolt to the brain. Some are by local writers – but as usual I source the best writing from all parts of the world.

I trust that these five posts will help kick start your working week in the best possible way.

1. My earliest experience of the internet was before the “world wide web” existed. Or certainly before I knew of things such as “web browsers”. Back then I would dial-in and manually connect to a BBS to check or write email, play games and find answers to questions. It was primitive in many ways, but it was inherently social. This kind of interaction is what Alexis C Madrigal calls Dark Social and he thinks we have the whole history of the web wrong.
2. A brilliant post by John Hagel on the paradox of preparing for change. It comes down to focusing on three things. Read the post to learn what they are. You’ll be glad you did.
3. Umair Haque can turn the world on its edge – delivering insight with poetry. Last week he served up a challenge. His article wanting meaningful work is not a first world problem. And as I viewed my family tree stretching back to the workhouses of 1850s London, it made me hope there was an occasional break in the cloud cover.
4. If you are interested in the concept of online influence, do yourself a favour and check out Danny Brown’s social influence and the shift of the Carnegie Principle. Then you’ll understand why I’m less than ecstatic about my Klout score.
5. Francis McCarthy has a great summary of the recent Social Media Club, Sydney event that goes beyond the ordinary level of description. It’s a post so descriptive you can almost smell the perfume in the audience.

Five Must-Read Posts from Last Week

It feels a bit like back to the future this week – but with a touch of foresight!

Most of the must-reads that I have pulled out of the thousands of articles skimmed, checked and read last week come from those writers that I was most influenced by in my early blogging days. To this day they produce quality insight and actionable thinking. And if you don’t already subscribe to their feeds, do so – you’ll be glad you did.

1. There is a lot of talk about social business – but much of it centres on the topic of technology. But we all know there’s much more to it that this. David Armano explains technology will only solve 1/3 of your social business problem
2. Almost anything you read on Quartz, the recently launched “digitally native news outlet” is worth reading. With content defined by “obsessions” rather than “beats” you are bound to find more than you bargained for. This article on the diminishing returns of Facebook’s next billion users shows where the attention of the social media behemoth will need to shift
3. I have long been a fan of John Seely Brown and his thinking on the subject of social learning. This animated highlights package from one of his recent talks – cultivating the entrepreneurial learner in the 21st century - is jam-packed with goodness
4. Olivier Blanchard dismembers a recent Forrester report that was reported with the catchy headline “Forrester: Facebook and Twitter do almost nothing to drive sales”. The problem with bad science suggests Olivier, is that it can lead to poor strategic decisions. Read, learn and think
5. Case studies can be brilliant for your content marketing – yet so many of them are written so poorly. Drew McLellan explains there are seven keys to compelling case studies

Five Must-Read Posts from Last Week

Some weeks, reading across the web can feel light on. At other times, it feels like there is an explosion of critical thinking and devastating insight.

Last week, it was the latter – with dozens of great articles challenging perceptions and charting a path into the future. These are the best five:

1. Following your passion can lead to a great career – but it takes time. And it takes stamina. Cal Newport suggests there is a way to solve Gen Y’s passion problem.
2. There’s a difference between building buzz and building community – and as Augie Ray found out, Alyssa Milano can retweet you and you don’t even get a lousy t-shirt
3. A vital element of digital marketing is content. But our understanding of content is also changing – and continuing experimentation will yield new categories in the years ahead. The British Broadcasting Corporation (BBC) have been at the forefront of content innovation and have identified “digital transformation as the biggest marketing challenge”. Their vision is to “develop new products that lead audiences into a new digital future”. See the full speech here.
4. On the subject of content, Neil Perkin explains what it really means for businesses to not only “think like a publisher, but plan like a publisher”. Great article on the 70, 20, 10 Content Planning Model.
5. The juggernaut that is Dreamforce dominated a lot of digital marketing conversation last week. This post by Dion Hinchcliffe summarises the big themes around social business, cloud computing and the future of work.

Five Must-Read Posts from Last Week

Each week I seek out articles that indicate a shift in something – cultural thinking, consumer behaviour, strategy, communications, work practices … anything that opens the door to the unexpected.

It’s easy to find information that confirms what we already think or know, but it’s better to not only push the envelope of our own experience – we should seek to read unaddressed letters from the future of others.

1. I’m talking to you! The Future Belongs to the Curious – a great, brief introduction to Skillshare and why it’s meeting the changing way that we learn. Not a new article but new to me via Natalie Swainston.
2. What are the shifting forces in (digital) culture? Valeria Maltoni shares insights from a Creative Mornings talk by Johnathan Harris.
3. When we think strategy, we often think about what we have to work with. We analyse our tools and the spaces that we operate in – like a game of chess. Ben Kunz explains that Strategy Requires that You Make a Choice – but what if there was no chess board?
4. Why do brands advertise, what’s the role of creativity and what’s the difference between a great idea and everything else that should be left on the whiteboard? Edward Boches’ lecture on the Fundamentals of Creative Development is a great introduction.
5. I saved the brain explosion for last – Danah Boyd has collected a series of articles on the topic of Social Mediated Publicness. Read them and exercise your sexiest organ.

Five Must-Read Posts from Last Week

From analysis to how-to, this week’s five must-read posts have a little something for everyone. Read them all and dazzle your colleagues with your insight, knowledge and pure awesomeness.

1. Paul Wallbank’s blistering commentary on the Australian retail sector resonates with a lot of the readers over at Smart Company. It’s the real e-myth and it’s not pretty
2. Have you ever wanted to connect with that rare breed of internet user – the “influencer”? If so, you will really want to read Sonia Simone’s 10 point plan for connecting with online influencers (without turning into a suck up)
3. Mike Hickinbotham asks should Australian social media marketers earn accreditation? What do you think? And who would you trust to deliver it?
4. I hadn’t used my Reddit account for years – and then suddenly last week it was hot. US President Obama held a live chat on the platform and suddenly it was the future of publishing. Here’s what you need to know about the “unofficial front page of the internet”.
5. In case you missed it, Mandi Bateson has put together a great presentation on Twitter Marketing Essentials. It’s the gift you give to someone you work with.

Five Must-Read Posts from Last Week

Over the last week, I have been fascinated by the concept of disruption. Everywhere I look I see fear and uncertainty – from political debate to economic prosperity. But I also see abundance – insight, creativity and persistence. And yet, we hold more tightly to the former and relinquish easily, the latter.

These five must-read posts share a sense of optimism – and a determined focus on practical action. Sounds like just what we need in the weeks ahead. Chin up!

1. Michael Michalko asks why we keep getting the same old ideas – and suggests that we need to protect our imaginations by disrupting our habits, thinking patterns and routines
2. I’ve never really been that interested in food blogs. But this post from Martin Weigel gives me a way in, explaining why creativity is like cooking. Time to plate up
3. We’ve all heard the line about every answer looking like a nail when you have a hammer in your hand. Paul McEnany suggests that sometimes we need to look first at the problem and not just jump to the ready answer
4. What is the future of business? Kate Carruthers says it’s entwined with the future of technology
5. Last week at the ADMA Forum there was plenty of discussion on the topic of “big data”. But what is it and what does it mean? SimplyZesty explains big data and how social media uses it

Five Must-Read Posts from Last Week

The last week has been a bit of a blur – and I was just not able to finish off the five must-read posts last week … so I’m jamming two weeks together now. Slightly early … and maybe you’ll find this an antidote for insomnia on Sunday evening – or an inspiring way to start your Monday. Either way – I trust you will enjoy these five great reads.

1. Trevor Young hits it out of the ballpark with his great post I’ve Seen Marketing’s Future and its Name is Amanda Palmer. Superb thinking and connecting of the dots
2. Kate Carruthers looks at the big shifts between the 19th, 20th and 21st centuries – focusing on the digital economy and the digital revolution
3. Any marketing practitioner will know – often through bitter experience – that our jobs are infinitely harder than they used to be. But Bill Lee says the evidence is clear – Marketing is Dead
4. The climate change deniers can deny all they like. But Bill McKibben says you just need to follow the figures to realise just who the real enemy is – Global Warming’s Terrifying New Math
5. I’ve been saying it for years – share the message but OWN the destination. But Ray Wang pulls no punches –> Brands are dumb if they drive traffic to Facebook. Read it and weep suckers!

Five Must-Read Posts from Last Week

Some weeks there are plenty of great blog posts to read and to select for this article. Other weeks, there is hardly anything that seems to leap out at me. This week is one of the former.

I have avoided any articles related to the Olympics – there will be plenty of analysis available on brands and sport in the coming days/weeks … so I will let you seek that out yourself. I have, instead, focused on non-sport topics.

And these five posts really tell a powerful story in their own right. Be warned … they are so good, you may have to skip lunch just to savour them. Bon appetit!

1. I have friends who are hardcore Liberals. And I have friends who are union-supporting lefties. Some are passionate Greens supporters and (I believe) others may even be communists. It’s part of the great rich tapestry of my social life that enriches me and feeds my soul. But do political leanings change the way I feel about them? Does it matter? Not to me. Olivier Blanchard feels the same way – explaining eloquently and passionately why politics, careers and haters are irrelevant. Awesome read.
2. On this theme – the challenge with social media is not disagreeing, but disrespecting. John Haydon explains how you walk the fine line and keep the panda happy.
3. Do you have a Facebook presence? Is it working for you or your brand? Nichole Kelly asks whether Facebook is anti-ROI for brands. And she may have a point.
4. Do you know what it’s like as a business to have everything on the line? Can you handle the heat? Do you crave it or run from it?  Jye Smith shares some lessons from CrossFit and what it taught him about creativity and innovation.
5. One of the first elements of a social media program is “listening”. But what does that really mean – and how much listening does social media listening really offer? Danny Brown gives it some thought.